Return Policy
Hingsingje™ is owned and operated by Hangzhou Yuchen Zhiyuan Technology Co., Ltd. | Legal Representative: Liu Chenyang.
Registered Address: Room 1007, Building 2, No. 388 Yingzhu Bridge, Chang'an Village, Wenyan Subdistrict, Xiaoshan District, Hangzhou City, Zhejiang Province | Email: service@hingsingje.com.
30-Day Return Window
Eligible products may be submitted for return within 30 calendar days after delivery.
For a standard preference-based return, the product should normally be unused, undamaged, and in its original condition with original packaging and included components where applicable.
Requesting a Return
Contact service@hingsingje.com before sending an item back. Please provide your order number, the item involved, the reason for the request, and photos where relevant.
Return Destination
Do not automatically send a return to our registered business address. After an eligible return request is approved, customer support will provide the appropriate return address and instructions.
Customers may be responsible for reasonable return shipping costs for preference-based returns.
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate return, replacement, or refund solution without adding return costs caused by our error.
Approved refunds are normally initiated within 5–10 business days after the returned item has been received and inspected.